What is the difference between a Spencer & Rutherford ‘Limited’ handbag and
a Spencer & Rutherford handbag?
At Spencer & Rutherford we have two different handbag collections, the Limited Collection which is a collection of numbered handbags with a limited edition of 300; your bag will display a brass plate stating its production number. These bags are collector’s items and are made of finer fabric such as silk and soft Italian leather. The Spencer & Rutherford collection is not confined with a limited amount, and use different fabrics and polyurethane.
Are the luggage pieces the correct carry-on allowance size?
In our luggage range we have 10 products that are the correct sizings for carry on to both international and domestic airline flights, these include Coco, Business Carry On, Carry On, Small and Medium Traditional, Small and Medium Trolley Cases, Compendiums, Go-Getters and Bootbags. The dimensions of each product is listed in the product detail page.
If I am a Glamour Club Member, can I receive my discount in the eBoutique? Glamour Club Member discounts only apply to our retail boutique, these discounts do not apply to online purchases from our website.
How do I redeem a gift certificate?
If you have been given one of our fabulous online gift cerificates, to redeem it all you will need to do is select the product you wish to purchase, during the CHECKOUT process you will be asked to enter your coupon number, this will then process your gift certificate and your goods will be shipped to you. Your online gift certificate cannot be used in retail store.
If I purchase a gift how is it packaged?
All products (with the exception for the hard luggage pieces) are wrapped in our tissue paper then placed inside a Spencer & Rutherford gift bag and are then boxed to be sent. Your gift will arrive looking beautiful, which takes away the worry of having to wrap it yourself, so sit back and let us do the work for you!
If I purchase multiple items can they be sent to different addresses?
Unfortunately each sale can only have one delivery address; therefore if you are deciding to purchase a gift and just can't help but buy something for yourself too, you will need to place two different orders.
How should I store my Spencer & Rutherford handbag?
‘Limited’ edition bags come with the Spencer & Rutherford protective bag, and your collectable Spencer & Rutherford handbag should always be stored in that when its not in use, as it allows the bag to breathe. If your bag is not limited then it can be stored in a fabric bag, if possible leave stuffing in to keep the correct shape and stand upright if possible.
What fabrics are used in the Spencer & Rutherford handbags?
Spencer & Rutherford uses fabrics from all over the world. Some of the fabrics used are upholstery fabrics and therefore are thicker and more durable. Some of the fabrics we use have been treated with a fabric protector to ensure longevity of your collectable item. For more information on caring for your handbag, please visit our Care Instructions section.
What about leather treatment and care?
Spencer & Rutherford uses leather worked by a craftsman and finished by hand. This is the result of a careful selection, therefore, some defects like creases, shading and colour irregularities should be considered natural features of the leather and they are designed to age over time. All leathers should be kept away from grease products, water and other leather goods, as the colour could “migrate”. The material may have been treated with a particular fixing agent that protects it and minimises discolouration. This item is delicate and it is not designed for heavy duty use. We recommend that you keep it in a protective cloth bag and in order to maintain the characteristics of the product do not use self-shining treatment.
I have heard that Spencer & Rutherford hold VIP Clearance Sales, where do
I find out about these?
Spencer & Rutherford generally hold VIP Clearance Sales approximately 2-3 times per year depending on availability of stock. These are held in Sydney, Melbourne and Brisbane usually over two or three days. To be notified of these fabulous sales please visit our DSDG section and sign up to subscribe to our monthly newsletter, as part of our DSDG you will also be notified of our much anticipated Clearance Sales throughout the year. You can also check out our discounted items in the SALE section of our website, these change every 2-4 weeks on a Thursday so be sure to come back if you do not find what you are after.
Do Spencer & Rutherford only sell handbags?
Not at all, Spencer & Rutherford only design and produce handbags, luggage and accessories under the brand name. Currently, our online eBoutique only stocks Spencer & Rutherford designer handbags, luggage and accessories.
Our retail boutique in Melbourne stocks beautiful jewellery, gorgeous handbags and giftware from both local and international designers.
Can you tell me about your DSDG?
You will also then qualify to receive information about our VIP Clearance Sales.
DSDG is a way of communicating with our followers and dedicated Spencer & Rutherford fashionistas! By joining our DSDG you become one of our VIP Members which will entitle you to receive our monthly newsletters which are full of information of what’s going on with the brand, special offers, promotions and news!
Where can I find my nearest Spencer & Rutherford Boutique?
1099 High St, Armadale, VIC 3143 Australia
Ph: +61 3 9804 3900
Shop 337, Level 1, Chadstone Shopping Centre, Chadstone, VIC 3148 Australia
Ph: +61 3 9077 3993
Are your entire range of bags featured on your eBoutique?
No, you will find the majority of our current range online, depending of course on availability. If there is something you like remember to be quick as some styles sell out very quickly. All of our bags are shown in the ‘Collections’ section, if there is something you wish to purchase that is not in our eBoutique we suggest you contact our retail store or one of our stockists.
How can I tell if my Spencer & Rutherford handbag is ‘genuine’?
As our designs are so unique, people have taken advantage of the fact that our bags are so popular and attempted to copy a few of our popular styles. To tell if your bag is real you should be able to tell from first glance, the imitations are made with tacky fabrics and generally look mismatched in colours and appearance. Your Spencer & Rutherford original will be made using only the finest materials, have straight stitching and the inside will be lined with either printed fabric (if you have a Spencer & Rutherford) if you are carrying a ‘Limited’ handbag your bag will be lined with our signature light pink fabric, and will be embossed, with a brass number plate stating the number of your bag on our production line.
Any bags purchased online or in any of our retail stores or stockists are 100% genuine Spencer & Rutherford.
I bought a bag a few years ago that I just love, but I don't see it in stores or on the eBoutique. How can I purchase another one?
Send an email to firstname.lastname@example.org that describes the bag you're looking for. We'll do our best to find out whether or not the bag is still available for sale, and where you may be able to find it.
Where can I buy Spencer & Rutherford handbags, luggage and accessories in my area?
Send an email to email@example.com and specify your suburb to find a retailer near you.
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