What are the standard freight charges within Australia?

To ensure that our customers get the most competitive rates around we offer a flat rate of $16.00 for delivery, so no matter how much you order the freight will remain the same – wherever you may be within Australia.

Which credit cards do you accept?

1. Is it safe to use my credit card on the Spencer & Rutherford website?

Yes, shopping online at Spencer & Rutherford is 100% safe. Our site employs the latest version (128 bit) of Secure Socket Layer Technology (SSL) to encrypt your information, guaranteeing that your information doesn’t travel outside of our website.

1. What is Spencer & Rutherford’s return & exchange policy?

In the interest of quality we ask that you assess your purchase immediately to determine that it meets your expectations. We regret that we are unable to accept or exchange any returned items which are scratched or dirty and the item will be sent back to the customer at their cost.

IMPORTANT: Please be aware that it is your responsibility to ensure that the goods are returned in exactly the same condition as they were delivered. For this reason please make sure the product is placed in its original packaging. Your return or exchange will ONLY BE ACCEPTED if returned in exactly the same condition as dispatched WITHIN 10 DAYS of delivery. Spencer & Rutherford offers return for exchange on items purchased at the Spencer & Rutherford eBoutique. If you receive an item that you would like exchanged please contact us WITHIN 7 DAYS of receiving your goods for an authorisation number by emailing returns@spencerandrutherford.com. You will need to include the following information:
1. Order number as well as authorisation number for return or exchange
2. Name of item purchased
3. Date item was delivered
4. Reason for exchange
5. Name and price of the item you would like the original to be exchanged for

You will be issued a credit note (coupon code) to enable you to place another order online. This coupon code must be used in one purchase only (apply this on the CHECKOUT page). Please note that the delivery charge will not be credited. It is also your responsibility to return the item to Spencer & Rutherford in its original condition with tags.

Return your package in its original packaging to:
eBoutique Returns, Studio 2, 22 Cecil Place, Prahran, VIC 3181, Australia.

Please note that we do NOT offer refunds for change of mind, but we will happily exchange. Please note that goods are returned at the purchaser’s expense to Spencer & Rutherford. These should be returned in its original packaging, ensuring that all tags remain intact and the item has not been used. Goods purchased online cannot be returned or exchanged at our retail boutique, they must be sent to the above address. Please note that there is NO EXCHANGE on SALE items or discounted Items, however, sale items are covered by a six month warranty. Spencer & Rutherford reserves the right to refuse any returns if they do not meet the standards outlined.

It is a condition of sale that any purchased item may not be offered for resale without prior written approval from Spencer & Rutherford.

For further enquiries, please contact us by email returns@spencerandrutherford.com or phone +61 3 9536 8777. Please retain your receipt as proof of purchase as you will be required to produce it if you have any problems with your handbag. For full terms and conditions of Warranty & Returns please visit our link on the homepage entitled ‘Warranty & Returns’

2. Can I exchange or return a sale or discounted item?
Sorry there is no exchange or return on sale or discounted items. Please choose carefully. Please note that SALE or discounted bags are still covered under our warranty for 6 months, but are not refunded due to change of mind.

Please click here to view our full Warranty and Exchange Conditions.

A Spencer & Rutherford website customer account provides a secure and convenient way to facilitate shopping on our website.

You can browse, view and add items to a shopping cart without an account. Once you decide to purchase items in your shopping cart, you simply need to click on the 'CHECKOUT' link (on bottom left of page). New customers can create a customer account before proceeding.

Of course you can create a new account without placing an order - just click on ‘LOGIN’ (below 
Divine Society) on the left of this web page and follow the ‘CREATE A NEW CUSTOMER ACCOUNT’ link. When the time comes to place an order, you will be set to go.

When creating your account, you will be asked to provide the following information:
1. Contact details
2. Billing address

When you are ready to place an order, this information will be included in the appropriate checkout forms to speeding up your shopping process. You will also be asked to provide delivery and payment details.

If you experience problems creating a customer account, check the help pages for assistance, or contact eboutique@spencerandrutherford.com with a brief, informative description of the problem you are experiencing.

You do not need to be logged in to view product on our website, or place items into your shopping cart. You will need to login before performing any personalised tasks, such as placing new orders or modifying your account. Each customer is uniquely identified by the email address they use for their customer account, so to login you will need to provide your email address and password. If you forget your password, you can reset your password here .

Why should I join DSDG?

Join our DSDG to receive latest news and updates on special promotions, competitions, product launches and exclusive clearance sales. Being a member of DSDG also means you can order online easily. Your details will be retained for your next purchase when you add products to your cart if you wish to purchase at a later date.

As an DSDG member you will receive information regarding our VIP Clearance Sales, which also means you are entitled to come a whole day before the sale is opened to the public!

As an DSDG member, you will receive our monthly eNewsletters via email, giving you information about our latest products, special promotions, giveaways and other news.

 Type in search field the name of the bag or the colour and click search

Ensure you log in first, then any items you add to your cart will be saved if you wish to to buy them at a later date.

How do I buy a gift certificate?

You can purchase a gift certificate for someone special, the minimum amount is A$20. Once you buy a gift certificate, an email will be sent within 12-24 hours to the recipient with the Gift Certificate Coupon code to shop at our eBoutique.

How do I redeem a gift certificate?

If you have been given one of our fabulous gift certificates, to redeem it, all you will need to do is select the product you wish to purchase, during the CHECKOUT process you will be asked to enter your coupon number. This will then process your gift certificate and your goods will be shipped to you. Your online gift certificate can only be used online in our eBoutique, however, you may use it multiple times until the balance reaches zero. Your gift certificate is valid for 12 months from the date of purchase.

You have a choice of eight custom designed eCards to send to someone special to brighten up their day! These can be used for any event – a birthday, an anniversary, thank you or just to tell them about your favourite handbags!

To send an eCard all you have to do is click “eCards” on the left hand menu which will take you in to the section where you fill out your details (your name, your email, recipient’s name, recipient’s email and your message).

Before your card is sent you are able to preview your card, if you are not happy with it you are able to go back and make necessary changes, or you can click ‘SEND’ and your card will be delivered to the recipient!

What is the difference between a Spencer & Rutherford ‘Limited’ handbag and
a Spencer & Rutherford handbag?
At Spencer & Rutherford we have two different handbag collections, the Limited Collection which is a collection of numbered handbags with a limited edition of 300; your bag will display a brass plate stating its production number. These bags are collector’s items and are made of finer fabric such as silk and soft Italian leather. The Spencer & Rutherford collection is not confined with a limited amount, and use different fabrics and polyurethane.

Are the luggage pieces the correct carry-on allowance size?
In our luggage range we have 10 products that are the correct sizings for carry on to both international and domestic airline flights, these include Coco, Business Carry On, Carry On, Small and Medium Traditional, Small and Medium Trolley Cases, Compendiums, Go-Getters and Bootbags. The dimensions of each product is listed in the product detail page.

If I am a Glamour Club Member, can I receive my discount in the eBoutique? Glamour Club Member discounts only apply to our retail boutique, these discounts do not apply to online purchases from our website.

How do I redeem a gift certificate?
If you have been given one of our fabulous online gift cerificates, to redeem it all you will need to do is select the product you wish to purchase, during the CHECKOUT process you will be asked to enter your coupon number, this will then process your gift certificate and your goods will be shipped to you. Your online gift certificate cannot be used in retail store.

If I purchase a gift how is it packaged?
All products (with the exception for the hard luggage pieces) are wrapped in our tissue paper then placed inside a Spencer & Rutherford gift bag and are then boxed to be sent. Your gift will arrive looking beautiful, which takes away the worry of having to wrap it yourself, so sit back and let us do the work for you!

If I purchase multiple items can they be sent to different addresses?
Unfortunately each sale can only have one delivery address; therefore if you are deciding to purchase a gift and just can't help but buy something for yourself too, you will need to place two different orders.

How should I store my Spencer & Rutherford handbag?
‘Limited’ edition bags come with the Spencer & Rutherford protective bag, and your collectable Spencer & Rutherford handbag should always be stored in that when its not in use, as it allows the bag to breathe. If your bag is not limited then it can be stored in a fabric bag, if possible leave stuffing in to keep the correct shape and stand upright if possible.

What fabrics are used in the Spencer & Rutherford handbags?
Spencer & Rutherford uses fabrics from all over the world. Some of the fabrics used are upholstery fabrics and therefore are thicker and more durable. Some of the fabrics we use have been treated with a fabric protector to ensure longevity of your collectable item. For more information on caring for your handbag, please visit our Care Instructions section.

What about leather treatment and care?
Spencer & Rutherford uses leather worked by a craftsman and finished by hand. This is the result of a careful selection, therefore, some defects like creases, shading and colour irregularities should be considered natural features of the leather and they are designed to age over time. All leathers should be kept away from grease products, water and other leather goods, as the colour could “migrate”. The material may have been treated with a particular fixing agent that protects it and minimises discolouration. This item is delicate and it is not designed for heavy duty use. We recommend that you keep it in a protective cloth bag and in order to maintain the characteristics of the product do not use self-shining treatment.

I have heard that Spencer & Rutherford hold VIP Clearance Sales, where do
I find out about these?
Spencer & Rutherford generally hold VIP Clearance Sales approximately 2-3 times per year depending on availability of stock. These are held in Sydney, Melbourne and Brisbane usually over two or three days. To be notified of these fabulous sales please visit our DSDG section and sign up to subscribe to our monthly newsletter, as part of our DSDG you will also be notified of our much anticipated Clearance Sales throughout the year. You can also check out our discounted items in the SALE section of our website, these change every 2-4 weeks on a Thursday so be sure to come back if you do not find what you are after.

Do Spencer & Rutherford only sell handbags?
Not at all, Spencer & Rutherford only design and produce handbags, luggage and accessories under the brand name. Currently, our online eBoutique only stocks Spencer & Rutherford designer handbags, luggage and accessories.

Our retail boutique in Melbourne stocks beautiful jewellery, gorgeous handbags and giftware from both local and international designers.

Can you tell me about your DSDG?
DSDG is a way of communicating with our followers and dedicated Spencer & Rutherford fashionistas! By joining our DSDG you become one of our VIP Members which will entitle you to receive our monthly newsletters which are full of information of what’s going on with the brand, special offers, promotions and news!

Where can I find my nearest Spencer & Rutherford Boutique?
MELBOURNE:
1099 High St, Armadale, VIC 3143 Australia
Ph: +61 3 9804 3900
Email:  armadale@spencerandrutherford.com

Shop 337, Level 1, Chadstone Shopping Centre, Chadstone, VIC 3148 Australia
Ph: +61 3 9077 3993
Email:  chadstone@spencerandrutherford.com

Are your entire range of bags featured on your eBoutique?
No, you will find the majority of our current range online, depending of course on availability. If there is something you like remember to be quick as some styles sell out very quickly. All of our bags are shown in the ‘Collections’ section, if there is something you wish to purchase that is not in our eBoutique we suggest you contact our retail store or one of our stockists.

How can I tell if my Spencer & Rutherford handbag is ‘genuine’?
As our designs are so unique, people have taken advantage of the fact that our bags are so popular and attempted to copy a few of our popular styles. To tell if your bag is real you should be able to tell from first glance, the imitations are made with tacky fabrics and generally look mismatched in colours and appearance. Your Spencer & Rutherford original will be made using only the finest materials, have straight stitching and the inside will be lined with either printed fabric (if you have a Spencer & Rutherford) if you are carrying a ‘Limited’ handbag your bag will be lined with our signature light pink fabric, and will be embossed, with a brass number plate stating the number of your bag on our production line.

Any bags purchased online or in any of our retail stores or stockists are 100% genuine Spencer & Rutherford.

I bought a bag a few years ago that I just love, but I don't see it in stores or on the eBoutique. How can I purchase another one?
Send an email to eboutique@spencerandrutherford.com that describes the bag you're looking for. We'll do our best to find out whether or not the bag is still available for sale, and where you may be able to find it.

Where can I buy Spencer & Rutherford handbags, luggage and accessories in my area?
Send an email to stockists@spencerandrutherford.com and specify your suburb to find a retailer near you.

Can’t find an answer to your question? Please click here to email us.

How do I tell a friend about a product?
If you like an item and would like to email it to a friend, you can do this from the product detail page.